Inner Balance Care (operated by Rahma Support Services) is committed to protecting your privacy and handling personal information respectfully and securely.
This Privacy Policy outlines how personal information is collected, used, and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
We may collect personal information that is necessary to respond to enquiries, referrals, and to provide psychosocial support services. This may include:
• Name and contact details
• Referral information
• Information related to support your needs (where relevant and with consent)
Information may be collected through website forms, referrals, or direct contact.
Use of Personal Information
Personal information is used only for purposes related to:
• Responding to enquiries and referrals
• Providing psychosocial support services
• Care coordination (with consent)
• Legal, ethical, and administrative requirements
We do not use personal information for marketing purposes without consent.
Disclosure of Information
Personal information will not be shared with third parties unless:
• Consent has been provided
• Disclosure is required or authorised by law
• There is a serious and imminent risk to health or safety
Storage and Security
Reasonable steps are taken to protect personal information from misuse, loss, or unauthorised access. Information is stored securely and accessed only by authorised persons.
Access and Correction
Individuals may request access to their personal information or request corrections if information is inaccurate or incomplete.
Website and Online Forms
Our website may use secure third-party services to collect information. Reasonable steps are taken to ensure information is handled securely.
Contact
If you have any questions about this Privacy Policy or how information is handled, please contact us via the details provided on this website.